Personal Claims

Is my device covered under the insurance, can I make a claim?

1. Usually electronic device comes with warranty, which would cover for mechanical breakdown due to manufacture defects (e.g. blue screen, distorted display, cannot power on etc.). In this case, insurance does not cover, please approach your respective service center for information.

2. Insurance covers for accidental damages involving user’s human error (e.g. dropping of laptop causing screen crack, water spillage causing laptop to malfunction etc.)

If the service centre diagnosed the damage is due to human error, or the user recalls an accidental damage, please submit documents required below for claim assessment.

Please attach the following documents essential for claim assessment

1. A copy of the service quotation for the repairs from an authorized service centre (With clear indication of the damage, serial no. of laptop, and repair cost)
2. Police Report (only for theft/robbery case)

1) Exchange particulars with involved parties including Name, NRIC/Fin, Phone Number & Insurance Company.

2) Take note of the vehicle numbers of the parties involved

3) When possible, take photographs of the accident scene and damages to the vehicles

4) Report to authorised reporting centres with your vehicle within 24 hours or on the next working day. Please bring along your/driver's NRIC or other identification documents, driving licence and the vehicle certificate of insurance for reporting. (NCD may be deducted in the event of late reporting)

5) If your vehicle cannot be driven, please contact the authorised workshop for towing assistance.

6) A police report is required if:

   - Accident involves injuries to any parties

   - Accident involves government vehicles of property

   - Accident involves foreign vehicles

   - Accident involves pedestrian or cylist

   - Accident is a hit and run